Retail Assist partnership with Vue Cinemas to support its Poland Multikino cinemas

Vue Cinemas has chosen Retail Assist to provide first line IT help desk support to its Multikino and Cinema 3D cinemas in Poland. Retail Assist has worked with Vue International since 2009, helping drive incidents down in its 90 UK locations.

The former’s IT help desk will support Multikino’s 44 cinemas in Poland and one in Lithuania, 8am-12am, seven days a week.

Mariusz Ciuchta, Director of IT at Multikino, says: “We needed a support partner who could support our in-country language requirements yet also have a great awareness of our operating model, systems, and the service that is required.”

Retail Assist’s project management team has been working with Multikino throughout the Covid-19 outbreak, with the project having to start and pause multiple times throughout lockdown closure restrictions on cinema estates.


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