Asseco Poland, with the support of its technological partner IBM, has created a new platform called AUMS Client Portal, intended, inter alia, for utilities that want to enable or improve digital communication, distribution of invoices and billing information for their customers, the company said.
“Asseco AUMS The Customer Portal allows energy companies and public utilities to implement an omnichannel strategy and offer their customers products and services through various contact channels. In addition, it involves users in the service process, and thus introduces optimization and automation of many other areas. All this ultimately translates into greater efficiency of the entire enterprise, ”said Tomasz Bendlewski, director of the energy and gas division at Asseco Poland, quoted in the release.
The system supports a simple and intuitive seller-customer interaction, integrating all offered services on one internet platform. It ensures quick implementation and high availability thanks to the use of IBM and Red Hat cloud technologies. Regardless of the device used (computer, tablet, mobile phone), the solution offers comprehensive insight into data on services and products made available to individual customers.