21st CCC Convention in Vienna

On Wednesday, 13th June 2018, CCC presents the 21st CCC Convention at Studio 44 in Vienna.

On the subject „The next dimension of Customer Experience: How innovation enables excellent customer service“, international companies are going to present their outstanding customer service.

Once again, you can expect a varied program and an exciting exchange with more than 150 customer service experts.

In their presentations, our international speakers will review the current industry trends and present how they deliver exceptional customer experiences in their companies.

Innovative and customer-oriented solutions at the time of digitization, the successful interactions between people and technology and outstanding service quality will be the focus of the 21st CCC Convention.

Speaker 2018:

Dr. Axel Jockwer, Consultant, interim manager, speaker, author and professor, Switzerland

Sandra Weber, Head of Customer Service & Interim Telesales, Shpock App | finderly GmbH, Austria

Simona Trofin, Head of Customer Operations, Enel România, Romania

John Leighton, Head of Customer Service Operations, EasyJet UK,

13th CCC Special Award:

In 2018, another personality will be honored with the CCC Special Award for his/her achievements and his/her commitment to the customer care industry and inducted into the CCC Hall of Fame.

In 2017, Claudia Gabler, editor-in-chief of Contact Management Magazine in Switzerland, was honored with the 12th CCC Special Award.

About the CCC Convention:

The CCC Convention is an international business and customer care event and promotes the exchange of experiences among international experts.

The CCC Convention was launched in Vienna in 1998 with the goal of professionalizing and developing the image of the industry.

Today, the Convention looks far beyond industry borders every year.  Keynote speeches and lively discussions provide valuable business input on international economic trends and successful business models.


In previous years, we welcomed speakers from companies such as:

Dimension Data, Zürich Versicherung, n11.com, Answear.ro, ING BANK, Lieferheld, Google, lululemon athletica, Immobilienscout24, Samsung, eBay, Plantronics, Safaricom Kenia, British Telecom UK, Media-Saturn, Sky, UPC Ungarn, Telefónica O2 Europe, TUI Deutschland, Orange Communications, DHL, Vodafone, Schweizerische Post, DaimlerChrysler, Henkel, Deutsche Telekom, Beiersdorf u.v.a.

21st CCC Convention

“The next dimension of Customer Experience: How innovation enables excellent customer service“

Wednesday, 13th June 2018, Studio 44, Vienna

Program: 12:00-16:30 Uhr

Price: 990 EUR excl. USt.

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