Asseco Poland S A : invests in Pirios, a leader in digital solutions for customer communication

Asseco Data Systems has acquired a majority stake (65.24%) in Pirios, a Kraków-based company. Pirios is a producer and integrator of omnichannel systems that support processes and automate customer service. Pirios solutions are already used by the largest Polish companies. Having joined the Asseco Group, these solutions will be available to a broad group of companies and institutions from almost all sectors of the economy.

Pirios is a leader in the Polish market of solutions designed to automate customer service using voicebots and chatbots. It supports companies and institutions in effective communication with the mass customer. Its solutions, so-called virtual agents, executing tens of thousands of different business processes are currently used by the largest Polish companies from the power, banking, insurance, telecommunications and public administration sectors. The company provides, among others, a solution for handling the 991 power emergency number.

For years at Asseco Data Systems we have been developing our competence in customer service systems; therefore, we are very pleased to be joined by specialists with such extensive experience and knowledge. With this transaction we wish to broaden the scope of our services and, as a leader in digitization, strengthen our position across all sectors in Poland as well as in African markets. I am confident that together with Pirios we will be able to deliver even more innovative and comprehensive solutions and services, both to our existing and new clients – says Andrzej Dopierała, President of the Management Board of Asseco Data Systems.

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